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Terms & Conditions

Customer Service:

We understand that shopping for gear online can sometimes be painful.  Painful is not how we want you to describe your experience with Klutch Industries.  We will strive to provide you with the best shopping experience possible.  

For starters, we don't have fulfillment centers all over the country.  If you choose an item and it says we have it in stock then it is right here in our shop in tiny little Ray Brook, NY. If it says an item is out of stock then we will try to have it shipped directly from our supplier.  That's the best we can do.  If we don't have it and can't get it we're not going to make promises we can't fulfill.

If you place an order for an in-stock item before 3pm EST we will do our best to ship your item the same day.  Sometimes we're not perfect and we can't make it to the PO or UPS store so we will ship your order the next day.